Payment
We accept Visa, Mastercard & American Express. Payments are processed securely via Westpac/eWay and we do not store any of your financial details.
Order Dispatch
We take great care to prepare your order, taking the time to ensure it is securely packed and beautifully presented. We endeavour to send tea orders within 1 working day, and gift boxes within 2 working days.
Delivery Method
All tea and bath item orders are shipped by Australia Post. At checkout you can select standard post or express post.
Gift box orders are shipped either by Australia Post or Aramex (formerly Fastway), depending on the gift box type, turnaround times and the recipient’s location.
Note: At checkout, you will only see the AusPost rates, as we do not charge extra for the instances when we opt to send by courier. For example, if you choose Express Post for your gift box delivery and we opt to send by Aramex courier instead, the price difference for the more expensive courier is complimentary and you are not required to pay any extra. In short – just select an AusPost option at checkout and assume your order will be sent via AusPost as per most orders.
Delivery Time
Delivery times vary according to your location and the service standards of Australia Post and Aramex. All orders are shipped from Kiama, NSW (Wollongong area).
Order Tracking
Tracking for is provided for every order. If the order is a gift, the buyer will receive the tracking notifications, not the recipient.
Signature On Delivery
Since Covid and generally higher volumes, most delivery services will no longer seek a signature in general, or guarantee that one will be obtained. Please let us know if that is an issue. Note that we purchase the ‘Signature On Delivery’ option and explicitly emphasise it to the carrier for all gift boxes.
Gift Order Timing
Unfortunately, there are too many variables at work for us to be able to precisely time the receipt of a gift delivery. If timing is of particular importance, please contact us to discuss and we’ll do everything we can to manage your order according to your needs.
Gift Boxes Including champagne
The following alcohol policy exists in order to a) ensure safe and correct delivery to our customers; and b) comply with the relevant laws:
– Alcohol is only an option when the purchase is a gift.
– Limit of one bottle of alcohol per gift order.
– Both the purchaser and the recipient must be over 18.
– The courier may ask for photo ID to prove that the person signing is over 18.
– The customer legally declares the aforementioned as true and correct at checkout.
returns Or Exchanges
We do not issue refunds or exchanges if you simply change your mind or make a wrong decision. This is because we would never sell previously sold items as new to another customer. You can choose between an exchange or credit where goods are damaged on arrival or we have sent you the wrong item, or it is significantly different to what is described.
Please read our Returns Policy for returns information.
Wholesale Arrangements
Yes, we supply wholesale tea for venues to serve in-house. Please contact us to discuss.