FAQ

Payment

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We accept Visa, Mastercard & American Express. Payments are processed securely via Westpac/eWay and we do not store any of your financial details.

Delivery & Returns

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Yes, tracking for is provided for every order.

With freight services operating under government-imposed restrictions and advice, packages are left in a safe place if no one is home, or taken to the nearest post office.

Unfortunately, there are too many variables at work for us to be able to guarantee precise-moment delivery. If timing is of particular importance, please contact us to discuss and we’ll do everything we can to manage your order according to your needs.

All orders are shipped via Aramex Couriers. Out-of-network orders will arrive via Australia Post.

Please read our Shipping Policy for detailed freight information.

We aim to dispatch orders within 1 business day. This generally means that due to our scheduled morning courier pickup time, orders received will be sent the next business morning. This also allows further quality control checks and order preparation/presentation.

Pre-restriction delivery time estimates after dispatch are as follows:

Transit Time Estimates

All orders are sent from our location in the Kiama area (near Wollongong, NSW). The following are standard (i.e. pre-COVID-19) transit time estimates for major locations:

Local Zone Transit Time (Working Days)
Capital Cities
Sydney 1 – 2 days
Melbourne 2 – 3 days
Canberra 1 – 2 days
Brisbane 2 – 3 days
Adelaide 3 – 4 days
Perth 8 – 9 days
Hobart 3 – 4 days
Other Cities
Albury 1 – 2 days
Bendigo 2 – 3 days
Bundaberg 2 – 3 days
Cairns 3 – 4 days
Central Coast 1 – 2 days
Coffs Harbour 1 – 2 days
Devonport 3 – 4 days
Geelong 2 – 3 days
Launceston 3 – 4 days
Mackay 2 – 3 days
Maryborough 2 – 3 days
Newcastle 1 – 2 days
Northern Rivers 1 – 2 days
Orange 2 – 3 days
Port Macquarie 1 – 2 days
Rockhampton 2 – 3 days
Sunshine Coast 2 – 3 days
Tamworth 2 – 3 days
Toowoomba 2 – 3 days
Townsville 3 – 4 days
Wide Bay 2 – 3 days
Wollongong 1 day

Please contact us if your area is not listed and you would like an estimate.

Yes.

  • Alcohol is only an option when the purchase is a gift.
  • Limit of one bottle of alcohol per gift order.
  • Both the purchaser and the recipient must be over 18.
  • Gift orders that include alcohol require a signature on delivery, without exception.
  • If in doubt, the courier may ask for photo ID to prove that the person signing is over 18.
  • If these conditions don’t appear to be met, we have the right to hold delivery until satisfied.
  • The customer legally declares the aforementioned as true and correct at checkout.

The above alcohol policy exists in order to a) ensure safe and correct delivery to our customers; and b) comply with the relevant laws.

Please choose carefully. We do not normally give refunds or exchanges if you simply change your mind or make a wrong decision. This is because we would never sell previously sold items as new to another customer. You can choose between an exchange or credit where goods are faulty or we have sent you the wrong item.

Please read our Returns Policy for detailed returns information.

B2B

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Yes, we supply wholesale tea for venues to serve in-house. Please contact us to discuss.

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