The sub-points below are provided as a necessary formality and policy backbone. We emphasise, however, that we are a friendly and professional Australian family business aiming for complete satisfaction with every transaction. In the unlikely event that you are not satisfied for any reason at all, we urge you to contact us so we can a) make your experience exceptionally positive; and b) get feedback so that we can continue to improve our products, services & processes. Unless the request is unreasonable, we will be completely committed to working things out with you and will not rest until this is accomplished.
Please choose carefully. We do not normally give refunds or exchanges if you simply change your mind or make a wrong decision. This is because we would never sell previously sold items as new to another customer. You can choose between an exchange or credit where goods are faulty or we have sent you the wrong item.
We do our best to capture product colours on our website and digital posts. However, colour rendering on your screen will inevitably differ between cameras used, lighting type, white balance, colour profiles, customer screen types, type of image (isolated vs lifestyle), image optimisation level, customer vision and a range of other factors which makes true consistency impossible. Where imperative, we provide additional textual descriptions of colour. Colour rendering is therefore not a valid reason for returns or refunds. If in doubt about the colour of anything, please contact us prior to purchase and we will be happy to assist in further detail.
We reserve the right to replace products (eg. items in a gift box) with substitute items of equal or greater value. This would be a rare occasion, and you will be personally contacted if such action is required. If we know prior to your purchase that substitution is necessary, then a notice will be placed on the product listing, and no contact is required. An example unforeseen substitution could be running out of stock of a specific champagne, and replacing it with another comparable champagne of equal or greater value. These actions do not qualify for a refund/exchange/credit.
Damage or Delay in Tansit
We pack all orders to an exceptional standard. However, please contact us to discuss if you believe damage to have occurred during transit. Delays in transit are out of our control as per of Shipping Policy and not a grounds for a refund/exchange/credit. However, definitely contact us so we can manage the issue for you.
We carefully check and photograph all products before shipping as a matter of record. We would never knowingly send faulty products. In the unlikely event that you or the gift recipient has received faulty goods, please contact us and we will be happy to assess the situation for an exchange or credit.
You are entitled to your rights under Australian consumer law.